How far in advance should I book?+
We recommend booking at least 2 to 3 weeks in advance for standard prize packages. If you would like custom prizes or branded items, please book 2 to 3 months in advance since we source prizes from overseas and shipping takes time. That said, reach out even if your event is coming up soon and we will do our best to accommodate based on availability!
How much space does the machine require?+
Our stackable mini claw machines have a small footprint. A single stack requires approximately 2ft x 2ft of floor space. We recommend about 4 to 6 feet of clearance around the machine for guests to play comfortably. Two stacks side by side need about 5 to 6 feet of width.
What do I need to provide at my venue?+
Just a standard 3-prong 120V electrical outlet for each machine stack. We bring everything else including the machines, prizes, cables, and tools for setup. If you are hosting outdoors, we can discuss options depending on your setup. Please note that delivery is only available to venues on the first floor or venues with elevator access.
Can the machines be set up outdoors?+
Yes! Our machines can be set up both indoors and outdoors. However, if inclement weather is expected on your event date, the machines must be located indoors to protect both the equipment and the prizes. We will confirm placement details when we follow up after your booking request.
What are the prize options and how is pricing structured?+
Every machine comes stocked with 10 prizes. We offer two prize tiers. Standard prizes are included with every package at no extra cost. Premium prizes are an upgrade of $10 per machine. You can also add extra prizes beyond the included amount: extra standard prizes are $2 each and extra premium prizes are $3 each. Visit our Prizes page to see our current inventory!
Can I supply my own prizes?+
Yes! If you would like to supply your own prizes, we can provide prize capsules at no additional cost to hold your prizes in place of the included ones. This is a great option for branded corporate events or themed parties. Just let us know in your booking request!
Can I choose what prizes go in the machine?+
Yes! You can choose between our standard and premium prize tiers. For custom or branded prizes, please reach out at least 2 to 3 months in advance since we source prizes internationally. We also offer custom prize capsules at no additional cost if you prefer to provide your own prizes.
Can you customize the machines for my event?+
Yes! We offer machine customization for corporate events, themed parties, and branded experiences. This includes custom branding, themed prize selections, and more. Contact us at
[email protected] for details and pricing on customization options.
What areas do you serve?+
We serve all of Orange County, California including Anaheim, Irvine, Santa Ana, Huntington Beach, Costa Mesa, Newport Beach, Fullerton, Garden Grove, Orange, and everywhere in between. Delivery is free within 10 miles of Knott's Berry Farm in Buena Park. Beyond 10 miles, we charge $2 per mile. Not sure if we cover your area? Just ask!
Is the machine difficult to operate?+
Not at all! Our machines are designed to be intuitive and fun for all ages. We will walk you through how everything works when we set up. The Classic Claw uses a simple joystick and button, while the Prize Dropper uses a single button to stop a spinning wheel. Both are easy to pick up and very addictive!
What happens if something goes wrong during my event?+
Our machines are regularly maintained and checked before every rental. In the unlikely event of a technical issue, we are available by phone throughout your event and will respond quickly to any concerns. Your event experience is our priority.
What time do you arrive to set up?+
We arrive 30 minutes prior to your event start time to set up and make sure everything is running perfectly before your guests arrive.
Do you offer full-day rentals?+
Yes! For events that need the machine for longer than 5 hours, we offer full-day rental options with custom pricing. Email us at
[email protected] for full-day quotes.
How does booking and payment work?+
Here is the full process: First, submit your inquiry on our Pricing page and we will reach out within 24 hours to confirm details and answer any questions. Once confirmed, we will send a rental agreement contract. After signing, a $100 deposit invoice is sent to lock in your date. This deposit goes toward your total, it is not an extra charge. The remaining balance is invoiced 7 days before your event and must be paid prior to the event day.
What is your cancellation policy?+
Cancellations more than 7 days before the event will forfeit the $100 deposit, but no further charges apply. Cancellations within 7 days of the event will forfeit the full cost of the rental. We are always happy to work with you to reschedule to another available date if something comes up.
Is OC Claws a licensed and insured business?+
Yes! OC Claws operates as OC Claws LLC, a fully licensed business registered in the state of California. We are also insured, giving you complete peace of mind when booking us for your event.
Do you deliver to venues above the first floor?+
We can deliver to venues on the first floor or to venues that have elevator access. Unfortunately we are not able to carry machines up stairways. If you are unsure about your venue, just reach out and we will figure it out together!